TERMS & CONDITIONS
ALLERGIES - While every care is taken in preparing each Little Lunchbox, all lunchboxes are prepared in the same kitchen space and there may be traces of Wheat, Dairy, Egg, Soy, Sesame Seeds or Fish in products that do not contain these ingredients. Smiley's menus are all Nut and Shellfish free however, products and ingredients used in the preparation of our Little Lunchboxes may contain traces of Nuts or Shellfish from the manufacturer.
PRODUCT VARIATION - Due to availability or seasonal changes, some fruits, vegetables or snack products can be slightly altered from the menu provided.
PACKAGING - Some packaging of our Little Lunchboxes may vary from the photos provided to preserve the freshness of the products provided. Cello bags, cling wrap and plastic containers can be used in addition to the packaging displayed.
PLAIN PACKAGING OPTION - Each product is individually packaged and delivered in a paper bag. This option is designed for younger children and those who wish to repackage the Little Lunchbox into an existing lunchbox with ease.
STORAGE - Each Little Lunchbox is delivered with a frozen, disposable drink bottle, and a long lasting ice pack in the warmer months. Little Lunchboxes should be stored in the fridge within 3 hours of delivery until the school time. We recommend an ice pack to keep your Little Lunchbox cold during the school day. The icepacks and drink bottles provided can be refrozen and used cooling packs.
DELIVERY - Smiley's Delivery days are as follows
- Sunday 4pm-7pm (Monday Lunchbox)
- Monday 4pm-7pm (Tuesday and Wednesday Lunchboxes)
- Wednesday 4pm-7pm (Thursday and Friday Lunchboxes)
- A flat delivery fee of $8 delivery per address, per week is charged during ordering
- Delivery areas include ACT, Queanbeyan and Jerrabomberra ONLY
- Pick up options are available for families outside our delivery area
REFUNDS - All orders are final and cannot be changed or cancellation once processed. Any Little Lunchbox that has been damaged during delivery or faulty in any way must be reported to Smiley's with a photo and description to firstname.lastname@example.org with 12 hours of delivery.
ORDERING CUTOFF - Ordering for a school week closes 5pm the Friday before